Delivery charges

At Fasol Menin (UK) we are committed to providing our customers with value. However, due to the size/weight of most of our items, carriage is an expensive part of our costs; therefore, we ask our customers to pay a standard handling / carriage charge of £5.95 on all orders below £150.00.

All other orders are delivered to you free of charge.

Please note - our standard shipping charges are applicable for UK Mainland Only (excluding Highlands and Islands). For all other locations, please contact us for a shipping quote.

When will my order be delivered?

If you place your order before 12.00 noon, it is normally dispatched the same day on a 2 to 3 day service.
• We aim to deliver goods to you within a maximum period of 7 days.
• We are able to offer a Next Day Delivery service for £15.00

General Delivery Information
If you order an item that is shown 'Out Of Stock' or available on a 'Pre-Order' basis, we shall email you shortly after receiving your order (within a maximum of 5 days) and inform you of the expected delivery date of your order.
• If the expected delivery date is not suitable for you - you can cancel your order and receive a refund.
• Items are only shown 'Out Of Stock' because we are perhaps waiting on a delivery from the winery - where we have an out of stock item and we do not know when we shall receive it, we simply remove the item from the site.
• If you have chosen to pay for your order by sending us a Cheque or a Postal Order - please allow additional time for your payment to clear, before we dispatch your order. This generally adds a further 7 working days to the delivery time for your order.
• You can check the status of your order at any time, by going into Your Account and clicking the Order History Button. This area will give you full details of your current and past orders with us. It will tell you, for example, if your cheque has cleared or if your order has been dispatched etc ...

Returns
You can return an item to us if:
• It's not what you wanted or it is faulty, damaged, the wrong item or for any other reason.
• Returns must be made within 14 days from the day you receive your order.
• We regret that due to the size of most of our products, the return carriage charges must be borne by you.
• Please obtain a "proof of posting" certificate from your post office when returning goods as we can not be held responsible for parcels lost on return to us.

Questions ?
If you have any questions about deliveries or making returns, don't hesitate to contact us.
• You can find all our contact information on our Contact Us page.
• You can also contact us to ask about delivery, before you place your order with us.